Description
Shield AI is seeking a Director of Contingent Workforce Programs to lead the strategy, governance, operations, and continuous improvement of its contingent workforce program.
The Director will independently assess business needs, establish program priorities, recommend decisions, and drive execution across functions. They will build and improve processes, controls, and partnerships that enable an effective, scalable program.
Key responsibilities include:
- Developing and implementing program strategy, operating model, and roadmap
- Establishing policies, processes, and decision rights with cross-functional partners
- Leading program changes from planning through implementation, communications, training, and adoption
- Overseeing the engagement lifecycle, from intake and review through onboarding, extensions, and offboarding
- Monitoring service performance, resolving bottlenecks, and leading resolution of complex or sensitive issues
- Managing supplier relationships and performance, including scorecards, reviews, and corrective actions
- Defining metrics and reporting to monitor workforce population, spend, supplier performance, service levels, and risk
The ideal candidate will have 12+ years of relevant experience in contingent workforce management, workforce programs, HR/PX operations, procurement, or supplier management, including direct ownership of a contingent workforce program.
Required Qualifications:
- 12+ years of relevant experience in contingent workforce management, workforce programs, HR/PX operations, procurement, or supplier management
- Demonstrated experience building, scaling, or transforming an enterprise contingent workforce program
- Experience independently leading complex, cross-functional initiatives
- Strong working knowledge of agency worker, independent contractor, and SOW engagement models
- Experience establishing program governance, processes, controls, service standards, and performance measures
- Experience managing suppliers and resolving complex operational or stakeholder issues
- Ability to analyze workforce, supplier, or spend data and turn findings into actionable recommendations
- Strong communication and influencing skills
Preferred Qualifications:
- Experience supporting contingent workforce programs across multiple countries or business units
- Previous people-management or team-leadership experience
- Experience with vendor management systems (VMS), managed service provider (MSP) models, and HR, procurement, or workforce analytics platforms
- Experience with supplier negotiations, rate management, and workforce cost optimization
- Experience in a high-growth, technical, engineering, aerospace, defense, or manufacturing environment
Additional Information:
- Salary: USD 174,000-300,000 per-year-salary
- Full-time regular employee offer package: Pay within range listed + Bonus + Benefits + Equity
- Temporary employee offer package: Pay within range listed above + temporary benefits package (applicable after 60 days of employment)