Description
We're looking for a strategic, people-focused, and hands-on Director of Talent to lead resource management and HR initiatives for our Chile operations.
This is a dynamic role that combines workforce planning, people operations, and talent strategy.
Resource Management & Workforce Planning
- Lead resource planning and allocation for the Chile team, partnering with creative, production, and operations leads to staff projects effectively.
- Track capacity, utilization, and upcoming needs, and work with leadership to close staffing gaps.
- Manage our network of freelance creative and production talent, making sure engagements are set up in line with Chilean law.
- Improve resourcing processes, tools, and reporting, and collaborate with North American teams on cross-office staffing.
Human Resources & People Operations
- Partner with the Group Director of People to deliver HR support for employees, managers, and leadership in Chile across the full employee lifecycle, from onboarding to offboarding.
- Coach managers on employee relations, performance conversations, and people challenges, escalating complex cases to the Group Director of People.
- Work with the Group Director of People to keep Thinkingbox compliant with Chilean labour law, including internal workplace rules (Reglamento Interno), the Ley Karin harassment-prevention protocol, and filings with the Labour Directorate, with support from legal and external advisors.
- Coordinate HR administration, benefits, and payroll-related processes with the Group Director of People, Finance, and external providers.
Global Collaboration & Talent Strategy
- Serve as the key link between Chile leadership and the North American Talent team, aligning HR practices and people initiatives.
- Share local market insights and compensation benchmarks to inform business decisions.
- Build scalable people processes as the Chile operation grows.
- Promote a consistent employee experience across locations while respecting local culture and legislation.
Requirements
- Fluency in Spanish and English, written and verbal, to work with our North American teams.
- Legal authorization to work in Chile.
- 5+ years of progressive experience across resource management, human resources, people operations, or workforce planning, including leadership experience.
- Experience working in an advertising agency, creative studio, production company, technology company, or similarly fast-paced environment.
- Strong understanding of the Chilean employment landscape and local labour laws.
- Demonstrated experience managing resource allocation, capacity planning, and freelance workforce coordination.
- Solid background in HR operations, employee relations, performance management, and organizational development.
- Experience collaborating with international teams, ideally across North America.
- Strong relationship-building, communication, and stakeholder management skills.
- Ability to balance business priorities with employee needs and organizational culture.
- Comfortable navigating ambiguity, shifting priorities, and evolving business needs.
- A proactive, solutions-oriented mindset with the ability to work both strategically and hands-on.