Description
Join Zendesk as a Senior Partner Sales Executive to drive partner-led growth across EMEA and APAC, focusing on Contact Center as a Service (CCaaS). You'll recruit and scale strategic partners, execute regional partner GTM motions, and enable partners to deliver AI-enabled Zendesk contact center solutions.
What you'll be doing
- Execute the partner-sourced and partner-influenced revenue plan for CCaaS across EMEA and APAC
- Recruit, onboard, and scale a portfolio of CCaaS partners
- Build partner capabilities across contact center transformation, voice, AI, automation, and customer experience solutions
- Lead co-sell motions and mid-to-large commercial CCaaS opportunities with partners
- Enable partners to commercialize Zendesk CCaaS and AI solutions
- Communicate Zendesk's AI and CCaaS strategy to partners and customers
- Maintain partner pipeline health, forecast accuracy, and regular performance reviews
- Collaborate with regional Sales, Marketing, Product, Solutions Consulting, and Customer Success teams
- Share regional and partner feedback with Product and Engineering
What you bring to the role
- 8+ years in partner/channel sales, alliance management, or partner GTM roles in SaaS/software
- Demonstrated success recruiting and growing partners and driving partner-influenced revenue
- Experience managing commercial negotiations and leading partner-led CCaaS opportunities
- Strong understanding of the contact center ecosystem
- AI fluency and ability to explain Zendesk's AI value proposition
- Strong communication and presentation skills
- Comfortable working across multiple countries, cultures, and time zones
Basic Qualifications
- 8+ years in partner/channel sales, alliance management, or partner GTM roles within SaaS/software
- Demonstrable experience recruiting and scaling partners and driving partner-influenced revenue
- Experience closing or influencing partner-led CCaaS deals
- Experience influencing cross-functional internal teams
- Practical AI fluency
Preferred Qualifications
- Experience operating across EMEA and APAC markets
- Experience with CCaaS, contact center transformation, customer experience, CRM, voice, or workforce engagement solutions
- Prior experience packaging partner-ready offerings or service-led plays
- Experience with co-funded partner marketing programs and measuring partner ROI
- Exposure to commercializing AI/ML capabilities through partners
- Fluency in one or more additional EMEA or APAC languages