Description
Soho House & Co. is looking for a Front Desk Agent to join their team in Barcelona.
The successful candidate will be responsible for delivering an excellent first impression and a warm greeting to members and guests as they arrive at the hotel. They will be expected to showcase the company's values of Collaboration, Simplicity, Kindness, and Passion.
Main duties include:
- Welcoming members and guests in a warm and friendly manner
- Answering high volumes of calls for the hotel, restaurant, and general enquiries
- Being well-versed in standard operating procedures, menus, amenities, and pricing
- Maintaining a clean, sanitary, and safe environment
- Managing guest lists and bookings
- Supporting and directing guests to resolve any concerns
- Building positive relationships with members and guests
- Communicating and red-flagging any feedback to the management team
Requirements include:
- Up to 2 years' experience in a busy high-profile venue
- A natural flair for first-class service
- Strong attention to detail
- Excellent customer service skills
- Fluency in English and Spanish
- Ability to multitask and work in a fast-paced environment
Benefits include:
- Team meal whilst on shift prepared by our chefs
- Soho Friends Membership
- 50% team discount on Food & Drink, 7 days a week
- Team Room Rates; Any Bedroom, Any House, $100 a night
- Birthday Day Off
- Discount on Cowshed products and Soho Home (up to 50%)
- Cookhouse & House Tonic: Our Cookhouse & Tonic Programmes offer unique food and drink training, events and opportunities to inspire and educate
- Continuous training to develop yourself personally and professionally
- Exclusive access to our benefits platform with hundreds of discounts on shopping, gym memberships, holidays, insurance and much more