Description
We are seeking a Front Desk Agent to join our team at Soho House New York, located at 29-35 9th Ave, New York, NY 10014.
As a Front Desk Agent, you will be the first point of contact for members, guests, and staff, providing top-notch service and ensuring a seamless experience from the moment they enter our property.
Your main responsibilities will include:
- Checking members in to the property and hotel guests into their rooms
- Streamlining various inquiries, risks, and other matters that arise
- Receiving payments and balancing cash at the end of your shift
- Being knowledgeable about the property layout, special offers, restaurant and F&B options, and other amenities such as the gym, spa, and shared workspace
- Performing concierge duties, including booking cars, tickets to shows, restaurant reservations, and spa reservations
- Handling incoming emails and inquiries via digital portals
- Managing accounting-related inquiries, such as sending folios, fielding disputes, and processing billing and receipts
- Discussing Soho House amenities, room types, rates, and availability with guests
- Delegating tasks to the bell attendant and/or butler as needed
To be successful in this role, you should be:
- Hospitable by nature, proactive, and a capable multi-tasker
- Level-headed and professional in demanding and fast-paced environments
- Able to work independently and as part of a team
Requirements:
- At least 1 year of experience in a similar role or customer service/facing role
- Ability to multi-task, answer high-volume phone lines, and respond to inquiries professionally and in a timely manner
- Familiarity with tools such as OpenTable, Salesforce, Google Sheets, and/or Opera
- Strong problem-solving skills and conflict resolution abilities
- Detail-oriented, articulate, and able to multi-task in a high-volume and demanding work environment
- Flexible schedule and ability to work nights, weekends, and holidays as needed
Physical Requirements:
- Ability to seize, grasp, turn, and hold objects with hands
- Ability to work on your feet for at least 8 hours
- Fast-paced movements required to move around the property
- Ability to move, pull, carry, or lift at least 40 pounds
- Occasionally kneel, bend, crouch, and climb as required
In return, we offer a competitive compensation package, including:
- Health Care + 401K: Full-time employees are eligible for full benefits, including medical, dental, and vision, as well as a retirement fund with a 2% match
- Paid Time Off: Full-time employees have sick days and vacation days
- Career Development: Opportunities for career progression domestically or internationally, as well as managerially or technically
- Soho Impact: Empowering the Soho House community to make positive change through mentoring, apprenticeship, local outreach, and sustainability
- Learning & Development: Access to an extensive range of internally and externally run courses
- Cookhouse & House Tonic: Celebrating our passion for food and drink
- Team Events: Regular team-building activities, including fitness sessions, cinema screenings, and art classes
- Team Meal: A substantial meal provided free of charge while on duty in our houses and restaurants
The salary range for this role is $25-$25 USD.