Description
We are seeking a Front Desk Agent to join our team at Soho House Chicago. As a Front Desk Agent, you will be the first point of contact for members, guests, and staff, providing top-notch service and ensuring a seamless experience.
Responsibilities:
- Greet and check-in members and guests, handling various inquiries and issues that may arise
- Perform concierge duties, such as booking cars, tickets, and restaurant reservations
- Manage accounting-related inquiries, including sending folios, fielding disputes, and processing billing and refunds
- Discuss Soho House amenities, room types, and rates with guests, suggesting room preferences to increase revenue and elevate the guest experience
- Collaborate with other departments to stay informed about updates, restrictions, and changes that may impact workflow
Requirements:
- At least 1 year of experience in a similar role or customer-facing position
- Ability to multitask, handle high-volume phone lines, and respond to inquiries in a professional and timely manner
- Familiarity with OpenTable, Salesforce, Google Sheets, and/or Opera is a plus
- Strong problem-solving and conflict resolution skills
- Detail-oriented, articulate, and able to multitask in a fast-paced environment
Benefits:
- Competitive compensation package with global benefits and perks
- Health care and 401K benefits for full-time employees
- Paid time off, including sick days and vacation days
- Opportunities for career development and growth
- Access to learning and development courses
- Team events and activities, including fitness sessions, cinema screenings, and art classes
Physical Requirements:
- Ability to stand for long periods and move quickly between different areas of the property
- Ability to lift, carry, or pull at least 40 pounds
- Occasional kneeling, bending, and crouching required