Description
We are seeking a proactive and resourceful Front Office Supervisor to lead our reception team at Soho House Los Cabos.
As a Front Office Supervisor, you will be responsible for providing direction and leadership to our reception operations team. You will develop relationships with clients, group contacts, partners, and guests to deliver personalised service.
Key Responsibilities:
- Develop relationships with clients, group contacts, partners, and guests to offer personalised Soho House service.
- Supervise scheduled shifts and ensure all tasks are completed.
- Resolve client complaints, treating all interactions with guests and partners with maximum hospitality and professionalism.
- Respond to guest requests accurately and promptly, creating a positive outcome that translates to a memorable experience.
- Assist in training, development, and coaching of the department.
- Communicate effectively within the department and with other departments on crucial matters.
- Ensure VIPs are treated properly, protecting their privacy and confidentiality.
- Promote company culture in all aspects of the business.
- Take measures to ensure safety, security, satisfaction, and well-being of employees, hotel guests, and property.
- Respond quickly and effectively in emergency situations.
- Comply with all hotel policies, regulations, and local laws.
- Greet guests and partners, register their entry and exit from the hotel and house.
- Have in-depth knowledge of room types, descriptions, rates, and availability.
- Understand general telephone etiquette.
- Offer assistance with luggage and baggage handling.
- Help organise transportation services.
- Perform concierge tasks, including booking transportation, show tickets, restaurant reservations, spa bookings, etc.
- Provide regular and reliable assistance to partners, guests, and invitees.
- Perform other tasks assigned by supervisor or manager.
Requirements:
- At least 1 year of front desk experience in a similar sector.
- Ability to multitask, handle high-volume phone lines, and respond to queries professionally.
- Familiarity with OpenTable, Salesforce, Google Sheets, and/or Opera.
- Problem-solving skills and ability to provide solutions.
- Detail-oriented, articulate, and able to multitask in a fast-paced environment.
- Strong communication skills and ability to follow written and verbal instructions.
- Flexible schedule and ability to work nights, weekends, and holidays.