Description
We are seeking a Front Desk Agent to join our team at Soho Beach House Miami. As a Front Desk Agent, you will be the first point of contact for members and guests, providing top-notch service and ensuring a seamless experience.
Responsibilities:
- Greet and check-in members and guests, handling various inquiries and issues
- Perform concierge duties, such as booking cars, tickets, and reservations
- Manage accounting-related tasks, including sending folios and handling disputes
- Collaborate with other departments to stay informed about updates and changes
- Provide exceptional customer service and respond to member and guest inquiries
Requirements:
- At least 1 year of experience in a similar role or customer-facing position
- Ability to multitask, handle high-volume phone lines, and work in a fast-paced environment
- Familiarity with OpenTable, Salesforce, Google Sheets, and/or Opera
- Strong problem-solving and conflict resolution skills
- Excellent communication and interpersonal skills
Benefits:
- Competitive compensation package
- Health care and 401K benefits for full-time employees
- Paid time off and career development opportunities
- Access to Soho House amenities and events