Senior Resource Analyst, Services Revenue Strategy & Operations

Job Title: Senior Resource Analyst, Services Revenue Strategy & Operations

You will serve as the 'resourcing and operational engine' for the Global Capacity Center (GCC) while acting as a bridge between the GCC and the rest of the global resourcing team to ensure GCC talent is optimized.

Key Responsibilities:

• Global Capacity Center Operations: Drive the end-to-end GCC cadence, including staffing calls, GCC business reviews, and utilization planning.
• Global Resource Management & Capacity Planning: Partner with GCC Leader to forecast long-term talent needs based on the sales pipeline.
• Global Talent Deployment: Orchestrate the allocation of GCC resources to Geo-specific projects (EMEA/APJ/AMER).
• Bench & Capacity Oversight: Proactively manage the 'talent pool' to minimize unassigned time and ensure regional nuances (holidays, skills, partner coverage) are reflected in plans.
• Conflict Resolution: Act as the mediator when multiple regions compete for the same high-demand GCC resources.

Business Performance & Analytics:

• Analysis & KPI tracking: Interpret trends across GCC health, eg Utilization, Time to Staff (in collaboration with FP&A).
• Data Analytics: Support maintaining reporting frameworks using PSA, Salesforce, Tableau, and SQL to deliver executive-ready insights, as it pertains to the GCC.

Operational Excellence & Compliance:

• Process Improvement: Continuously assess and standardize workflows across the GCC to reduce friction and improve scalability.
• Data Integrity: Support ensuring PSA (Certinia) is updated in real-time with accurate GCC contact records, project assignments & schedules (inclusive of forecasted PTO).

Requirements:

• Education: Bachelor's degree in Business, Finance, Operations, or a related field.
• Experience: 3+ years in Revenue/Services Operations, inclusive of Resource Management within a global SaaS or Consulting organization.
• Technical Skills: Expertise in SQL for data extraction and Excel (Power Query, modeling).
• Systems: Hands on experience with Salesforce, Tableau/PowerBI, and PSA tools (e.g., Certinia/FinancialForce, Mavenlink).
• Global Mindset: Proven experience working across multiple time zones (APJ, EMEA, US) and understanding cultural nuances in Professional Services.
• Soft Skills: Exceptional communication & stakeholder management, assertive, proactive, detailed oriented, and the ability to work across multiple time zones from time to time.

Additional Information:

• We Take Care of Our People: As a distributed company, diversity drives our identity. Whether you're looking to launch a new career or grow an existing one, Elastic is the type of company where you can balance great work with great life.
• Competitive pay based on the work you do here and not your previous salary
• Health coverage for you and your family in many locations
• Ability to craft your calendar with flexible locations and schedules for many roles
• Generous number of vacation days each year
• Increase your impact - We match up to $2000 (or local currency equivalent) for financial donations and service
• Up to 40 hours each year to use toward volunteer projects you love
• Embracing parenthood with minimum of 16 weeks of parental leave