Description
We're looking for a Solutions Engineer who gets energized by solving gnarly technical problems and making customers wildly successful. As the technical quarterback for new customer onboardings, you'll translate their vision into working integrations, navigate the chaos of healthcare data standards, and ensure they extract real value from day one.
Key responsibilities:
Own the technical journey - Lead end-to-end onboarding for new customers,from authentication setup to data mart configuration
Integrate customer systems with Zus (APIs, SFTP, HL7, FHIR,the whole interoperability stack)
Translate messy business requirements into clean technical architectures
Build and maintain automated workflows that make implementations faster and more reliable
Drive customer success through technical excellence - Be the trusted technical advisor customers call when things get complicated
Run technical deep dives and implementation reviews that actually move the needle
Identify integration risks before they become blockers and solve them proactively
Train customers on best practices so they become power users, not support tickets
Innovate on process - Use AI tools (LLMs, automation platforms, scripting) to eliminate manual work and scale your impact
Build templates, scripts, and tooling that make the 10th implementation faster than the 1st
Document learnings and create repeatable playbooks through automation that make the whole team better
Collaborate with R&D - Partner closely with Product and Engineering to surface integration challenges and opportunities for platform improvement
Translate real-world customer integration patterns into product feedback and roadmap insights
Collaborate with R&D teams on emerging capabilities around AI, data pipelines, and developer tooling
Act as the voice of the customer when identifying opportunities to improve developer experience and reduce integration friction
You'll enjoy solving messy integration challenges, building automation that eliminates manual work, and partnering closely with Product and Engineering to continuously improve the platform.