Description
The Role… At Soho House, a Food & Beverage Manager is responsible for managing service, quality control, and consistent F&B experience under the direction of the General Manager.
As a Food and Beverage Manager, you will develop as a leader in the hospitality industry through exceptional leadership, P&L review, forecasting, interviewing/hiring, inventory, purchasing, vendor relationships, and ensuring the business is optimized to its highest standards.
Main Duties…
- Influential leader who proactively manages operations with the General Manager to ensure service, staffing, and member/guest experience is above par and profit meets targeted budgets
- Passionate about guest service and articulate in communicating with members, guests, and staff to preserve excellent levels of internal and external customer service
- Partner with internal and external stakeholders to create, design, train, and implement exceptional menus, purchase goods, and continuously make necessary improvements
- Proactive in identifying customers' needs and responsive in developing action plans that enhance experience and mitigate risk
- Engage and comply with HR guidelines and support recruitment efforts to ensure attracting, retaining, and training new hires to be high performers
- Establish targets, KPIs, schedules, policies, and procedures
- Drive transparency and open communication that fosters team awareness, ownership, and accountability
- Comply with all allergy procedures and maintain a clean, sanitary, healthy, and safe work environment
- Responsible for weekly/daily recaps that entail various aspects of the shift, including service standards, allergy procedures, staffing, sales, profit, and proactive solutions to mitigate future risk
Required Skills/Qualifications:
- Minimum of 5+ years' experience in a similar capacity
- Detail-oriented, process-driven, and ability to problem-solve in high-volume and demanding fast-paced environments
- POS, Open Table, Opera, or other Hospitality-driven technologies experience
- Passionate and influential leader who positively communicates cross-functionally and leads a team to drive efficient and effective best practices
- Passionate about food and beverage trends and best practices and local health & safety compliancy regulations
- Ability to manage personnel and meet/exceed financial targets
- Guest-oriented and service-minded, as well as flexible and proactive
Physical Requirements:
- Must be able to seize, grasp, turn, and hold objects with hands
- Must be able to make periodical fast-paced movements
- Must be able to move, pull, push, carry, or lift at least 30 pounds
- Must be able to occasionally kneel, bend, crouch, and climb
- Must be able to perform physical activities such as lifting, cleaning, and stooping
- Must be able to stand, walk, lift, and bend for long periods
Why work with us... Soho House offers competitive compensation packages that feature global benefits and perks, including health care, 401K, paid time off, career development, and team events.