Description
The Sales and Artistry Coordinator is responsible for representing the authority in the industry through sales, education and artistry for a large multi-retailer territory.
Responsibilities:
- Drive financial results in store to meet and exceed plan including Key Performance Indicators (KPI’s)
- Determine individual and team sales targets to meet and exceed plan
- Communicate agreed targets and work with direct reports to identify and deliver sales objectives
- Identify and execute key and incremental Eventing opportunities to bring Tilbury theater to the in-store experience
- Inspire and motivate CT door teams to drive sales via the “Tilbury Touch”
- Analyze business performance and proactively suggest improvement opportunities through artistry, education and operations
- Lead by example at all times to promote the Tilbury Touch and exceptional customer service
- Identify ways to improve Charlotte Tilbury service extending through retail employees via in store support, training and eventing
- Manage customer queries, using sound judgement and a goal of achieving positive outcomes
- Work collaboratively with the Education team to provide continuous, relevant, and effective training and development
- Drive the omni journey by promoting Charlottetilbury.com and our Virtual Services
- Proactive use of the Retailer customer database for direct clientele opportunities
- Provide an atmosphere that motivates and inspires MAGIC service
- Lead by example through continuously improving and evolving personal artistry skills
- Personally maintain a professional appearance and ensure the team aligns with the CT dress code
Team Development:
- Proactively anticipate staffing and support needs for driving sales
- Create a positive, cohesive, cooperative team culture in store
- Facilitate high impact trainings
- Create and maintain an atmosphere of open and positive communication
- Recognize and celebrate great performance
- Encourage completion of LMS courses and provide follow-up on retention checks
Operations:
- Implement door development plans and schedule support to address business growth needs
- Ensure that the counter is ‘customer ready’ from open to close of business
- Maintain the required inventory levels and accurate stock files
- Schedule to optimize coverage according to customer flow and business needs
- Control store expenses within budget guidelines
- Implement visual merchandising, new launch displays, and collateral placement
- Maintain excellent counter hygiene standards
- Maintain technology on counter
- Raise operational and VM issues for resolution in a timely manner
Store and Retail Partner Relationships:
- Establish and develop a cooperative and mutually respectful relationship with the entire store team
- Maximize ROI by scheduling time in store during peak business hours
- Build relationships that are meaningful through strong communication, reliability, and partnership
- Maintain the store standards and policies at all times
- Proactively suggest win-win opportunities to drive sales within store