Description
This exciting new Lead role focuses on the managing of a 40-person team who are accountable for the training of an AI engine and coordinating work/hand-offs to alternate time zones. The role includes performance management and team morale, client engagement and stakeholder management, prioritization of work, KPI management, and process improvement.
Responsibilities: Manage a team of 40 employees including performance management, KPI management, and process improvement. Work in a fast-paced environment and collaborate with engineers, researchers, and product managers. Ensure proper documentation and instructions are in place for remote teams. Manage the successful delivery of hand-offs from the US team to remote teams. Manage the scope of work and deliverables for the team. Learn new software programs on the job. Think strategically about end-to-end processes and how to improve them. Execute and deliver on process improvements.
Requirements: Strong people management skills with at least three years of experience managing 15 FTEs. Experience in working/leading with international teams. Previous experience working in a corporate environment, especially on large-scale projects. Strong collaboration skills. Comfortable launching new projects. Comfortable presenting research findings and insights. Critical thinking and problem-solving skills. Ability to multitask. Great interpersonal and communication skills. Exceptional organization skills. Technical aptitude in one or more of the following: spreadsheets, email/calendar, project management. Ability to assist in system troubleshooting and resolution. Exemplify the quality of doing 'whatever it takes,' including a high level of accountability, transparency, and teamwork.