Description
As a Market Manager at Airbnb, you will play a crucial role in the retention, growth, and optimization of host entrepreneurs and rising hosts in your assigned territory. You will focus on building strong relationships with these hosts, helping them optimize their listings, improve pricing strategies, and enhance their overall success on Airbnb.
A typical day in this role will involve building and managing professional host account relationships within the UAE/Northern Africa, directly managing accounts to meet and exceed quarterly/annual sales goals, analyzing data and utilizing data-driven recommendations to identify and action on strategic opportunities in your region to drive increase in sales, prospecting and onboarding new, high-quality supply in your assigned geography, and maintaining a baseline understanding of the technical integration of various software partners so that you can provide the right support to your clients.
You will also represent Airbnb in external meetings with professional hosts, educate clients on all significant product changes and cascade feedback on product and policy to the relevant internal stakeholders, hold regular optimization calls and business reviews with your clients, develop strong and long-lasting partnerships, develop deep knowledge of your assigned geographic markets and become the go-to source for all information relating to local trends and market dynamics for internal and external partners, respond to and deliver exceptional service to your professional hosts in a timely and efficient manner, occasionally traveling to your market to provide in-person support and guidance, work cross-functionally with public policy, legal, communication, and customer support teams to ensure our long-term market success, engage an entrepreneurial mindset to autonomously design, develop, and execute bespoke engagement initiatives for the assigned territory, and support host community programs in your region, contributing to the growth and engagement of Airbnb's community.
To succeed in this role, you will need to have a minimum of 5+ years of experience in account management, partner support, and/or sales, 2+ years of experience in the hospitality/travel industry is a plus, be willing to regularly travel to your aligned market territory, have a proven track record of being able to effectively work a leads pipeline and/or a book of business, be proficient in using CRM software, specifically in working with leads, opportunities, and other core objects, have excellent communication and presentation skills and the ability to communicate effectively with clients via phone, email, and in-person, be proficient in quantitative skills and have a proven ability to interpret and apply data throughout your day-to-day work, have strong time management and prioritization skills, be able to work at both strategic and tactical levels, with a proven track record to execute in ambiguous environments, be able to work within tight deadlines, adjust to changes in priorities, and balance short-term needs with long-term strategic initiatives, have a passion for Airbnb, travel, and the sharing economy, and be a charismatic self-starter who is resourceful and self-sufficient.
Mandatory fluency in English and Arabic, with French as a preferred additional language.