Account Manager

We are Swiggy Dineout, building India's largest dining out platform with over 100M diners across 21,000 restaurants in 34 cities. You will be part of a team that enables unparalleled convenience for diners to explore restaurants and enjoy offers on their bills.

Role Summary As an Account Manager, you will onboard and build relationships with 70-80 partner accounts in your territory to grow the Dine-out business, service offerings, and generate 80-90 lacs Gross Merchandise Value (GMV) per month.

Responsibilities

• Onboard new accounts by explaining requirements to partners and coordinating with internal stakeholders
• Meet existing partners periodically to ensure Restaurant Display Page (RDP) content is correct and image coverage is high
• Make persuasive presentations on the benefits of Dine Out plans and promotions for month-on-month growth
• Execute growth forward activities such as offer alignments and marketing operations alignments
• Resolve issues such as diner denied payout and ensure seamless transactions
• Prepare growth plans for each account and gather competitor action insights

Data Interpretation & Business Performance Management

• Filter relevant data from the Restaurant facing dashboard and explain key performance metrics to partners
• Seek necessary support or actions from partners to ensure the right RDP view
• Stay updated on partner's investment in competition and ensure partner investments are equal or higher than competition

Interaction with Stakeholders

• Interact with partner support, sales operations, and finance team for various purposes

Functional Competencies

• Understand Dine Out offerings and growth levers
• Knowledge of basic metrics such as operating hours of restaurants, ADs revenue per order, Commission Revenue per order
• Elements of data dashboards such as CMS/PowerBi/Compass/Salesmate
• Understanding of Conversion Funnel - Advanced Level

QUALIFICATIONS

• Graduate with 1.5-3 years of field sales experience
• Fluency in local language and working knowledge of English
• Good working knowledge and experience of e-commerce activities and online marketing channels
• Confident, pleasing, and a go-getter personality
• Effective communication skills
• Team player with analytical and good Excel skills