Commercial Account Manager

We are seeking a Commercial Account Manager to join our team at Visa in Sydney, Australia. As a Commercial Account Manager, you will be responsible for managing and growing a portfolio of acquiring and payment acceptance partners. You will build strategic relationships, develop account plans and convert partner needs into pipeline across Visa products, acceptance capabilities and value-added services.

Core Responsibilities:

Account Management & Partner Growth:

• Own partner relationships and account plans, with clear priorities, growth opportunities and engagement actions.
• Build trusted relationships with partner decision-makers and position Visa as a strategic growth partner.
• Lead regular business reviews covering performance, pipeline, product adoption and agreed actions.

Pipeline & Commercial Development:

• Identify, qualify and progress commercial opportunities across the partner portfolio.
• Connect partner priorities to Visa capabilities across fraud, disputes, analytics, digital acceptance and platform solutions.
• Maintain pipeline discipline and coordinate proposals, business cases, negotiations and internal approvals.

Product Adoption & Ecosystem Growth:

• Drive adoption of tokenisation, passkeys, Click to Pay and other priority acceptance capabilities.
• Develop repeatable commercial plays that scale Visa solutions through partner platforms and merchant ecosystems.

Cross-Functional Execution:

• Act as the primary internal advocate and point of coordination for the partner portfolio.
• Align internal teams to remove barriers, progress partner priorities and deliver agreed outcomes.
• Provide clear updates on relationship health, pipeline, delivery risks and decisions required.
• Work with product and specialist teams to translate capabilities into clear partner value propositions, including preparation and delivery of innovation workshops and client discovery.

Licensing & Partner Enablement:

• Guide partners through licensing, onboarding and enablement as part of the broader account growth plan.
• Coordinate key requirements, dependencies and escalations to maintain momentum and improve the partner experience.
• Use onboarding activity to establish the foundation for product adoption and long-term commercial growth.

Requirements:

• Experience in account management, business development or partnerships within payments, acquiring, fintech, financial services or enterprise technology.
• Demonstrated ability to build client relationships, develop account plans and convert opportunities into commercial outcomes.
• Strong commercial acumen, pipeline management and cross-functional leadership skills.
• Ability to communicate complex products and processes clearly and influence across local, regional and global teams.
• Highly organised, accountable and action oriented, with disciplined follow-through.