Description
As a Manager within Visa's NAB Partnership team, you will play an important role in supporting and growing Visa's Personal Bank relationship with NAB, one of Visa's most strategic and significant clients.
Reporting to the Vice President, Head of NAB Partnership and working closely with the Senior Director, Personal Bank, you will help drive client engagement, partnership outcomes and execution across NAB's Personal Bank portfolio.
Core Responsibilities
Account Management & Client Engagement
- Build strong working relationships with client stakeholders across product, portfolio, strategy, customer and payments teams.
- Support ongoing client engagement activities, including business reviews, strategic discussions and executive meetings.
- Act as a trusted day-to-day partner for client stakeholders, ensuring timely responses and effective coordination across Visa.
- Identify opportunities to deepen Visa's relationships and engagement across NAB's Personal Bank ecosystem.
Commercial Growth & Opportunity Development
- Support the identification and development of opportunities across issuing, value-added services, loyalty, risk, data and digital solutions.
- Assist in the development of business cases, client proposals and growth plans that create value for both NAB and Visa.
- Partner with product and solution specialists to bring relevant capabilities and innovations to the client.
Partnership Execution & Delivery
- Support delivery of strategic initiatives and partnership commitments across the Personal Bank portfolio.
- Coordinate activities across Visa stakeholders to ensure client priorities are delivered effectively.
- Drive follow-through on agreed actions, commitments and opportunities.
Emerging Growth Opportunities
- Support relationship development and growth opportunities across emerging areas within the broader NAB ecosystem.
- Identify ways to expand Visa's engagement and relevance across new customer segments and business priorities.
Client Insights & Strategic Support
- Develop an understanding of NAB's business strategy, portfolio performance and growth priorities.
- Support the preparation of executive presentations, client reviews and strategic account plans.
- Analyse portfolio trends and identify opportunities to improve performance and partnership outcomes.
What we expect of you, day to day
- Build strong and trusted relationships with client and internal stakeholders.
- Support the delivery of financial and non-financial objectives across the Personal Bank portfolio.
- Identify opportunities to bring Visa's products, services and expertise to client challenges and opportunities.
Qualifications
- Experience in account management, relationship management, business development, consulting, client services or a related field.
- Strong stakeholder management skills with the ability to build trusted relationships internally and externally.
- Commercially minded with an interest in identifying growth opportunities and delivering client outcomes.