Description
We are seeking an experienced Account Manager to join our team in Lisbon, Portugal. As an Account Manager, you will be responsible for managing and growing our existing client base, delivering an inspiring and positive customer experience, and possessing strong business development and client servicing skills.
Primary Responsibilities:
- Develop and execute strategic account initiatives to grow our strategic enterprise-level accounts
- Manage Unbabel's largest clients in the US
- Manage accounts with ARR over $2m per year
- Meet and exceed defined sales targets through strategic planning of BAU account management, while up and cross-selling
- Assist clients in developing a business case and value proposition for growing our reach within their business
- Lead kick-off meetings and major milestone meetings with senior client decision-makers
- Maintain a thorough understanding of Unbabel's service offering and advise clients on relevant aspects of this when required
- Be comfortable with the solution sales process and selling on value, not price, specifically qualifying opportunities against the MEDDPIC process
Required Qualifications and Experience:
- University degree or equivalent experience
- A minimum of 10+ years of experience in sales, 6 of those managing complex enterprise-level accounts
- Significant experience of Strategic Account Management and Business Development
- Proven track record of successful customer engagement across a spectrum of verticals, which may include: Retail, E-Commerce, Manufacturing, Technology, Gaming and Market Research
- Experience in B2B service sales
- Experience in the SAAS and or Language Services industry
- Knowledge of translation technologies is a bonus
Skills and Behaviours:
- Excellent communication skills
- Commercially driven
- Excellent presentation and negotiation skills
- Flexible, consultative, team approach
- Ability to multitask, handle interruptions and reschedule priorities
- Open to creating and working with new ideas and methodologies
- Approachable and supportive in mentoring the broader team
- Willing to go the extra mile