Operations Associate - Product Support Operations (CDMX)

Job Description

We are seeking an Operations Associate to join our Product Support Operations team in Mexico City. As an Operations Associate, you will be responsible for troubleshooting and solving external user issues, communicating resolutions to end-users in English, and analyzing processes to help scale our operations and improve user experience.

Responsibilities

• Troubleshoot and solve external user issues
• Communicate resolutions to end-users in English
• Analyze our processes and instigate changes to help scale our operations and improve user experience
• Work closely with other Stripe teams to improve our product offerings and messaging around new products and features
• Gain unique insights into how thousands of businesses on Stripe scale and operate
• Have an opportunity to learn how Stripe operates from ground up and make a real impact on the future organization
• Be a part of building a brand new team and operational culture for Stripe
• Partner with global operations specialists or business process owners to run a critical workflow

Requirements

• User-first mindset and energized by the challenge of solving difficult problems
• Excellent communication skills, both written and verbal
• Business proficiency in written and spoken English
• Excel in analytical thinking and problem-solving
• Prior experience in customer service or internal/external user-facing operations
• Enjoy learning about technical products and processes, organized, self-starter with passion for finding solutions to user's challenges
• Process-oriented mindset and ability to get things done
• Enjoy working in an in-office environment with strong cross-team collaboration and support
• Able to prioritize and enjoy working in a quick-moving environment
• Humble and have a proven track record for working well across teams and with external partners
• Willing to periodically work a weekend day for which you will receive a weekday off

Benefits

• Opportunity to work with a leading financial infrastructure platform
• Collaborative and dynamic work environment
• Professional development and growth opportunities
• Competitive compensation and benefits package

How to Apply

If you are a motivated and detail-oriented individual who is passionate about delivering exceptional customer experiences, please submit your application, including your resume and a cover letter, to [insert contact information].

Note: Applicants are personally responsible for obtaining and maintaining the right to work in Mexico.