Description
Electronic Arts creates next-level entertainment experiences that inspire players and fans around the world. Everyone is part of the story here, connecting across the globe. A place where creativity thrives, new perspectives are invited, and ideas matter. A team where everyone makes play happen.
At EA, we believe games are powerful because they bring together multiple ways people engage: play, watch, create, and connect. And increasingly, the biggest entertainment platforms aren't just places to consume content , they're places where communities build.
We're looking for a Head of Business Operations to report to the business unit leader and build the operating cadence that turns priorities into execution. This is not a traditional Business Operations role. You will combine strategic and financial rigor with technical fluency in AI-native tools and platforms, and work closely with engineers, researchers, and product leaders.
**Key Responsibilities:*
- Own planning and operations: Translate priorities into integrated plans, timelines, and measurable outcomes; drive alignment and clear trade-offs across initiatives.
- Run operating cadence: Lead OKRs, business reviews, and milestone tracking to ensure ownership, decision velocity, and execution.
- Drive performance management: Build and maintain KPI systems across product, business, and operations; develop forecasting models and identify risks early.
- Support strategic decision-making: Partner with leaders to prioritize investments, resolve dependencies, and translate complex inputs into execution plans.
- Develop executive materials: Create clear, data-driven recommendations, including investment cases, prioritization frameworks, and progress updates.
- Bring external perspective: Monitor market, platform, and ecosystem trends and translate insights into implications for strategy and execution.
- Ensure organisational rigor: Partner on organisational design, resourcing, and governance (e.g., RACI, vendor management, compliance considerations).
**Requirements:*
- 8+ years in business operations, strategy & operations, product operations, or program leadership in scaled consumer platforms.
- 3+ years of leading teams.
- Strong analytical, executive communication, and cross-functional leadership skills.
- Experience across technical and business domains, translating between product, engineering, and commercial priorities.
- Proven ability to execute in fast-moving environments with multiple stakeholders across different geographies.
- Familiarity with technically complex consumer products or ecosystems.
- English. Mandarin also preferred.