Site Operations Manager

As Site Operations Manager at ABM UK, you will be responsible for delivering the highest standards of cleanliness, hygiene, and waste management for our client. This is a demanding role that requires a candidate with experience of working in a fast-moving operations environment, with the ability to work well under pressure. You will be responsible for managing up to 70 members of staff covering a 24-hour operation.

Main Duties & Responsibilities:

• Manage the contract in line with company policies and procedures.
• Manage all aspects of the on-site staff and non-staff budget, ensuring strict guidelines are adhered to.
• Ensure high standards of Housekeeping are always achieved, being flexible to meet the changing operational needs on a continual basis.
• Provide professional support to the business in service-related matters and always promote the ABM brand.
• Control the delivery of the staff rota's, completion of payroll, and correct manning levels, ensuring compliance is always maintained.
• Lead and advise the team in managing absence and holiday records, including sickness and annual leave for all site staff.
• Manage recruitment, induction, training, development, and retraining of staff.
• Ensure adequate quality performance (KPI's / SLA's) measures are adhered to and any non-compliance is resolved in a professional manner.
• Undertake and manage a daily and weekly client audit program and produce accurate and informative weekly and monthly reports in line with contract KPI's.
• Investigate and record all Housekeeping incidents, ensuring all key personnel are always kept fully informed, and key learning points are actioned.
• Deliver excellent communication and motivation with site-based team, including communicating daily TBT's and Health and Safety information, in order that team goals can be achieved.
• Ensure objectives, performance reviews, and Toolbox Talks are completed as per company policy.
• Lead the team in the identification of training needs and ensure accurate site records are always maintained.
• Ensure on-site supervisors manage their teams, ensuring they are fully conversant with their individual tasks.
• Ensure the Health & Safety policies and procedures are adhered to in line with company policies and procedures.
• Manage the incident and accident reporting procedures.
• Complete all company paperwork as required.
• Conduct return to work interviews and perform absence management processes as required.
• Ensure all team members carry out their duties in a correct and timely manner in accordance with cleaning/waste specification.
• Be responsible and accountable for the safety and welfare of team members.
• Maintain and correct/safe usage of all equipment on site, ensuring any faults are reported and resolved as a matter of priority.
• Correct usage of cleaning chemicals in line with COSHH regulations and ensure minimal waste and sufficient stocks are always maintained.
• Ensure welfare needs of all team members are addressed in a prompt and expedient way, obtaining advice and guidance in line with ABM policy and procedures.
• Establish/Foster and Maintain excellent relationships with all parties on site.
• Undertake any reasonable duties as required to meet the needs of the business.

Person Specification:

• Ability to work on own initiative proactively and with the minimum of direction.
• Ability to analyse problems and to implement solutions.
• Strong literacy and numeracy skills.
• Ability to communicate confidently, clearly, and effectively, orally and in writing.
• Ability to write concise, logical, and accurate reports and procedures.
• Proven time management and organisational skills with excellent attention to detail.
• Excellent interpersonal skills, with the ability to handle sensitive issues sympathetically and effectively.
• Ability to manage a budget and to forecast expenditure.
• Strong customer focus with attention to detail.

Essential:

• Understanding of Janitorial Services
• Understanding of Waste Management Services
• Understanding of COSHH regulations
• Health & Safety Certificate
• Strong IT literacy

At the request of the client, the successful candidate will be required to undergo:

• DBS Check
• Onboarding and Right Crowding
• Random Drug and Alcohol Testing

Desirable:

• BIC'S trained
• IOSHH trained or willing to undertake training

Benefits:

• 24/7 GP: Both you and your immediate family can speak to a UK-based GP from the comfort of your own home
• Mental Health support and Life Event Counseling
• Get Fit Programme
• Financial and legal support
• Cycle to work scheme
• Access Perks at Work, our innovative employee app where you can find:

+ Perks: discounts, gift cards, cashback, and exclusive offers + Life: Search for resources and tools on topics ranging from family and life to health, money, and work + Support: Online chat or telephone service for urgent support in a crisis