Description
Join our team in Florence, Italy, where you will be the main contact person for our hosts in central Italy who want to list their vacation rentals via our platform. You will advise them on how to use our product, coordinate the going live of our vacation rentals, and help hosts with all post-booking related questions to ensure a continuously high level of customer-oriented service.
You will interact with our product and content team to guarantee a smooth onboarding process. Building strong relationships by conducting regular business meetings with our key-customers and actively supporting them in increasing revenues is also a key part of this role. Additionally, you will improve the performance of your accounts by analysing existing data and developing a solution-oriented strategy. Finally, you will organise lead generating and networking events to build a community of hosts.
As a Senior Account Manager, you will have 5+ years of experience in Account Management, Sales, or Business Development. You will also have relevant job experience in account management, tourism or other customer-oriented roles. Strong communication skills and the ability to remain friendly and calm in all situations are essential. A customer-centric, problem-solving attitude and excitement about new technologies and the travel industry are also required. Near native Italian skills and fluent English skills are necessary, as well as a driver's license.
At Holidu, you will shape the future of travel with products used by millions of guests and thousands of hosts. You will grow professionally in a culture that thrives on curiosity and feedback. You will join a team of smart, motivated and international colleagues who challenge and support each other. You will work in a modern tech environment and have flexibility with a hybrid setup that includes 50% in-office time for collaboration and up to 8 weeks a year from other inspiring locations.