Customer Support and Success Associate APAC

The Customer Support and Success Associate APAC role exists to support the growth and success of Perplexity's clients in the Asia-Pacific region. This role will be responsible for delivering exceptional customer support and success services to clients, ensuring their needs are met and exceeded.

What you'll do

• Architect Tokyo-based support operations covering JST time zone (9 AM - 6 PM) with 8-hour shift rotations
• Implement comprehensive QA protocols and performance metrics that align with both global standards and regional expectations

What you need

• Fluency in English and Japanese
• Technical writing proficiency in Japanese
• Proficiency in Python/NodeJS and SQL