Description
At Valvoline Global Operations, we're proud to be The Original Motor Oil, but we've never rested on being first. Founded in 1866, we introduced the world's first branded motor oil, staking our claim as a pioneer in the automotive and industrial solutions industry.
With a global presence, we develop future-ready products and provide best-in-class services for our partners around the world. Our corporate values,Care, Integrity, Passion, Unity, and Excellence,are at the heart of everything we do.
The Virtual Sales Representative (VSR) is responsible for managing an assigned book of business and serving as the primary point of contact for existing customers in a remote capacity. This is a 'protect and retain' role focused on nurturing relationships, maintaining account satisfaction, and ensuring continued business growth within a defined portfolio.
Key responsibilities include:
- Managing an assigned book of business and acting as the main point of contact for customers within your portfolio
- Ensuring high customer satisfaction and retention through proactive engagement and problem resolution
- Communicating primarily through phone, email, and digital channels, with some physical store visits as needed
- Collaborating with outside sales, marketing, and customer service to align customer retention and growth strategies
- Participating in occasional outbound prospecting initiatives at the direction of sales leadership
Key performance metrics include retention rate, account satisfaction and engagement scores, volume and gross profit performance, activity volume, and pipeline conversion and opportunity development for outside sales transition.
To succeed in this role, you'll need:
- 1-3 years of customer service, inside sales, or outside sales experience
- Strong verbal and written communication skills
- Excellent organizational and multitasking abilities
- Computer proficiency, preferably with CRM experience
- A high school diploma, with a bachelor's degree preferred
Competencies desired include being competitive, humble, hungry, smart, and future-focused.