Account Manager Zagreb (all genders)

Your future team

Holidu is expanding into Croatia, and you will play a key role in launching and growing our presence in this exciting new market, starting from our office in Zagreb.

This is a unique opportunity to be part of building a market from scratch. Together with your future team, you will lay the foundation for our success in Croatia, shaping processes, building strong local relationships, and contributing to a high-performing and entrepreneurial team culture from day one.

Your role in this journey

• Be the main contact person for our hosts across Croatia who want to list their vacation rentals on our platform, advising them on how to use our product effectively.
• Take ownership of onboarding new properties, coordinating their go-live and supporting hosts with post-booking questions to ensure a high level of customer satisfaction.
• Work closely with our product and content teams to ensure a smooth and efficient onboarding experience.
• Build and maintain strong relationships with key partners and proactively support them in growing their business and increasing revenues.
• Analyze account performance and develop data-driven, solution-oriented strategies to optimize results.
• Actively contribute to building the Croatian market by identifying opportunities, generating leads, and organizing networking events to grow our local host community.
• Collaborate with your team to establish best practices and processes in a brand-new market environment.

Your backpack is filled with

• Relevant experience in account management, tourism, hospitality, or other customer-facing roles.
• Strong communication skills with the ability to stay friendly, solution-oriented, and calm in all situations.
• A customer-centric mindset with a proactive, problem-solving attitude.
• Excitement about technology, digital products, and the travel industry.
• Near-native Croatian skills and fluent English skills.
• A valid driver’s license.
• A hands-on, entrepreneurial mindset and motivation to build something from the ground up.

Our adventure includes

• Impact: Shape the future of travel with products used by millions of guests and thousands of hosts. At Holidu ideas become products, data drives decisions, and iteration fuels fast learning. Your work matters,and you’ll see the impact.
• Learning: Grow professionally in a culture that thrives on curiosity and feedback. You’ll learn from outstanding colleagues, collaborate across disciplines, and benefit from mentorship, and personal learning budgets,with a strong focus on AI.
• Great People: Join a team of smart, motivated and international colleagues who challenge and support each other. We celebrate wins and keep our culture fun, ambitious and human. Our customers are guests and hosts,people we can all relate to,making work meaningful and energizing.
• Technology: Work in a modern tech environment. You’ll experience the pace of a scale-up combined with the stability of a proven business model, enabling you to build, test, and improve continuously.
• Flexibility: Work a hybrid setup with 50% in-office time for collaboration, and spend up to 8 weeks a year from other inspiring locations. You’ll stay connected through regular events and meet-ups across our almost 30 offices.
• Perks on Top: Of course, we also offer travel benefits, gym discounts, and other perks to keep you energized,but what truly sets us apart is the chance to grow in a dynamic industry, alongside amazing people, while having fun along the way.

Want to travel with us? Apply online on our career page! Your first travel contact will be Gloria from HR.