Description
We are seeking a Risk Management Specialist to join our Risk Operations team. As a Risk Management Specialist, you will play a pivotal role in upholding the organisation's financial integrity and protecting against fraud.
Your primary responsibilities will include: Performing detailed analysis of high-risk add funds, purchases, and money movement via real-time queues, resolving Fraud Alerts promptly to mitigate potential revenue losses and customer harm. Supporting customer inquiries escalated from Customer Service Representatives. Maintaining performance standards to ensure efficiencies and accurate decision-making. Determining existing fraud trends by analysing accounts and transaction patterns, and sharing feedback on observations. Recommending best practices based on changing patterns and trends. Identifying fraud rules and system improvements to mitigate loss and increase department efficiency while ensuring a positive customer experience. Responding to banking partner inquiries regarding suspicious card activity as needed, and interacting with external customers to validate information for KYC processes and transaction validation. Participating in special projects as required.
To be successful in this role, you will need: 2+ years experience in risk review, backed by strong knowledge of back-end systems and Risk Assessment Methodologies. Based in Bangalore, available for immediate joining in overnight shift, and flexible for a hybrid work model, with a well-equipped WFH setup. Demonstrated analytical skills, adaptability, and ability to work independently or as part of a team. Excellent written, verbal, and interpersonal communication skills, along with a proactive approach to learning and development. Proficient in Google apps, fraud solutions providers, with a Bachelor's degree or equivalent work experience.
Shift Timings: Tuesday - Saturday: 11:30pm - 8:30am OR Wednesday - Saturday: 9:30pm - 8:30am