Description
As a Manager, Customer Productivity at Anthropic, you will be responsible for designing and building a scalable customer training program focused on activation, adoption, and value realization. You will work at the intersection of our product, our customers, and our field teams to translate deep technical knowledge of Claude into structured programs that accelerate customer time-to-value.
Key responsibilities include:
- Designing and building a scalable customer training program focused on activation, adoption, and value realization
- Developing onboarding resources, workshops, and deep-dive content around our platform and products
- Defining and tracking the metrics that determine whether customers are achieving value, partnering with Sales and Customer Success to close gaps
- Partnering with Product and Product Marketing to build enablement materials aligned to new product releases and evolving use cases
- Serving as a resource and advisor to GTM teams for customer engagements, helping them articulate value and guide adoption
- Building and maintaining a knowledge base and self-service learning resources that scale beyond one-to-one engagement
You will be a key member of the Go-to-Market team and will work closely with Sales, Customer Success, Product, and Product Marketing to ensure our training approach evolves alongside our product and GTM strategy.
If you have 8+ years of experience in a customer-facing role such as sales engineering, solutions consulting, or technical enablement within AI/ML or enterprise technology organizations, and you are comfortable in front of both technical and executive audiences, then you may be a good fit for this role.