Security Officer

We are seeking a dedicated and experienced Security Officer to join our team at Regent Arcade Shopping Centre in Cheltenham. As a Security Officer, you will ensure exemplary standards of Security and Customer Service are always provided to the client and visitors to the site. The Security Officer is the public face of the Security Team & Client and should always act with professionalism. A can-do attitude is essential in this highly influential role.

Key Responsibilities:

• Interact with all visitors/tenants within the shopping centre, delivering first class customer focused service.
• Carry out regular patrols of the shopping centre as detailed in the site Assignment Instructions.
• Be professional, pleasant, friendly, courteous, and helpful always.
• Ensure exemplary standards in personal grooming, strictly adhering to the site uniform requirements.
• Ensure that the site is a safe and non-threatening environment for all visitors/tenants.
• Liaise with site control room proactively reacting to incidents
• Help third party contractors/visitors ensuring all site procedures/policies are adhered to.
• Liaise closely with statutory authorities, dealing with incidents
• Ensure radio procedures are always adhered to.
• Undertake any other reasonable duties as required to meet the needs of the business.

Required Skills and Experience:

• Valid SIA Licence(s)
• Have knowledge of Assignment Instructions (AI’s)
• Excellent written and verbal communication skills
• Customer/Client focused.
• Must be able to work under pressure.
• Computer literacy required.
• SIA Guarding or Door Supervisor license.
• SIA CCTV license is desirable, or the willingness to work towards.

Benefits:

We’re proud to offer a great range of benefits including:

• 24/7 GP: Both you and your immediate family can speak to a UK-based GP from the comfort of your own home
• Mental Health support and Life Event Counseling
• Get Fit Programme
• Financial and legal support
• Cycle to work scheme
• Access Perks at Work, our innovative employee app where you can find:
• Perks: discounts, gift cards, cashback, and exclusive offers
• Life: Search for resources and tools on topics ranging from family and life to health, money and work
• Support: Online chat or telephone service for urgent support in a crisis