Description
Job Posting
Solutions Engineer, Education
Location
New York City
Employment Type
Full time
Location Type
Hybrid
Department
Compensation
- Zone A$221K – $278K • Offers Equity
The base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. If the role is non-exempt, overtime pay will be provided consistent with applicable laws. In addition to the salary range listed above, total compensation also includes generous equity, performance-related bonus(es) for eligible employees, and the following benefits.
- Medical, dental, and vision insurance for you and your family, with employer contributions to Health Savings Accounts
- Pre-tax accounts for Health FSA, Dependent Care FSA, and commuter expenses (parking and transit)
- 401(k) retirement plan with employer match
- Paid parental leave (up to 24 weeks for birth parents and 20 weeks for non-birthing parents), plus paid medical and caregiver leave (up to 8 weeks)
- Paid time off: flexible PTO for exempt employees and up to 15 days annually for non-exempt employees
- 13+ paid company holidays, and multiple paid coordinated company office closures throughout the year for focus and recharge, plus paid sick or safe time (1 hour per 30 hours worked, or more, as required by applicable state or local law)
- Mental health and wellness support
- Employer-paid basic life and disability coverage
- Annual learning and development stipend to fuel your professional growth
- Daily meals in our offices, and meal delivery credits as eligible
- Relocation support for eligible employees
- Additional taxable fringe benefits, such as charitable donation matching and wellness stipends, may also be provided.
More details about our benefits are available to candidates during the hiring process.
This role is at-will and OpenAI reserves the right to modify base pay and other compensation components at any time based on individual performance, team or company results, or market conditions.
About the Team
The Technical Success team is responsible for ensuring the safe and effective deployment of ChatGPT and OpenAI API applications for developers and enterprises. We act as a trusted advisor and thought partner for our customers, ensuring developers and enterprises maximize value from our models and products. As a Solutions Engineer, you’ll help companies and organizations across industries transform their business through solutions such as customer service, automated content generation, and novel applications that make use of our newest, most exciting models.
About the Role
We are seeking an experienced pre-sales Solutions Engineer to partner with our Education sales team in supporting Higher Education institutions and K–12 organizations as they adopt and scale OpenAI’s tools and products. In this role, you will work closely with educators, administrators, IT leaders, and institutional stakeholders to apply AI in ways that enhance teaching and learning, improve operational efficiency, and responsibly address complex challenges across the education ecosystem.
You will serve as a trusted technical advisor, bringing deep product knowledge and strong communication skills to demonstrate value, design thoughtful solutions, and guide responsible AI adoption aligned with institutional values, privacy requirements, and student-centered outcomes. Your work will directly support OpenAI’s broader mission to ensure AI benefits all of society, with a particular focus on expanding access, equity, and positive impact in education.
_This role is based in New York City. We use a hybrid work model of 3 days in the office per week and offer relocation assistance to new employees._
In this role, you will:
- Deliver an exceptional pre-sales customer experience for prospects and customers by providing technical expertise, outlining the value proposition, and answering product, API, and LLM-related questions.
- Demonstrate how leveraging ChatGPT and the OpenAI API can meet customers’ business needs and deliver substantial business value, including, but not limited to, building and presenting demos, scoping use cases, recommending architecture patterns, and providing in-depth technical advisory.
- Create and maintain documentation, guides, and FAQs related to common questions and requirements discovered during the pre-sales process.
- Foster customer advocacy and represent the voice of the customer with internal teams by gathering and relaying customer feedback, identifying themes across customers, and incorporating them into product planning.
- Act as a technical multiplier for the team by contributing to best practices, influencing deal strategy, and informally mentoring other Solutions Engineers through shared learnings and example-setting.
- Serve as the first line of defense for security, privacy, and compliance discussions by exercising sound technical and risk judgment, explaining standardized collateral, guiding customers through trust tradeoffs, and escalating complex requirements appropriately.
- Collaborate closely with the Education Go-to-Market, Policy/Global Affairs, and GRC teams to ensure a seamless customer experience.
You might thrive in this role if you:
- Have 7+ years of experience in technical pre-sales or adjacent technical advisory roles, with a track record of independently owning complex, high-stakes customer engagements.
- Are comfortable operating independently in ambiguous, fast-evolving environments, making progress without fully formed playbooks or perfect information.
- Own the technical strategy for a portfolio of strategic Education customers, leading complex pre-sales engagements end to end
- Demonstrate a thorough understanding of IT security principles and customer requirements for technical B2B SaaS products, with experience providing higher-level security