Description
We at TaskUs are looking for a Team Leader to manage the day-to-day planning and operations of a team.
As a Team Leader, you will be responsible for ensuring that each team member delivers on their Service Level Agreement (SLA) and achieves their Key Performance Indicators (KPIs).
Key responsibilities include:
- Managing the team and ensuring everyone adheres to their schedules
- Conducting team huddles, coaching sessions, and recognizing weaknesses to help team members improve and grow
- Delivering a superior customer experience
Requirements:
- At least 1 year of relevant Team Leader experience managing at least 10 teammates in a customer support role within an outsourcing or similar company
- Experience in managing customer-facing metrics (CSAT/NPS/QA)
- Willingness to work different shifts
Preferred qualifications:
- Previous experience working on phone, email, and live chat customer support roles
If you like working with a fast-growing company and a team of happy, enthusiastic over-achievers, you'll enjoy your career with us!