Description
As a Team Leader at TaskUs, you will manage the day-to-day planning and operations of your team, ensuring they deliver on their Service Level Agreement (SLA) and achieve their Key Performance Indicators (KPIs).
Your responsibilities include:
- Coaching and managing teammates under your supervision
- Conducting team huddles, coaching sessions, and recognizing weaknesses to offer solutions for improvement
- Creating reports of your team's performance and documenting feedback from your client
- Effectively managing issues that might arise, including HR-related ones
- Acting as a liaison between management and your team
Requirements:
- At least one year of relevant Team Leader experience managing at least 10 teammates in a customer support role within an outsourcing or similar company
- Excellent verbal and written communication skills
- Above-average technical know-how
- Previous experience working in email and live chat customer support roles is a plus
- Familiarity with E-Commerce, ZenDesk, or other CRM tools is desirable
- Flexibility to work different shifts