Description
Shield AI is hiring a Customer Experience Center (CEC) Coordinator to manage and orchestrate customer onsite visits for our Go-To-Market organisation. This role will serve as the primary coordinator and internal liaison for all customer visits hosted in Frisco, Texas, with occasional travel (~10%) to our San Diego and Washington, DC offices.
This is a highly visible role that requires exceptional organisation, communication skills, and customer presence.
The CEC Coordinator will be responsible for aligning cross-functional stakeholders, managing logistics, and ensuring that each visit reflects Shield AI's professionalism, technical excellence, and mission-driven culture. This individual will work closely with Business Development, Solutions Engineering, Program Management, Operations, Security, Facilities, and Executive Leadership to execute high-impact customer engagements. This role includes opportunities to identify and implement cross-functional process improvements.
To succeed in this role, you will need 7+ years of experience in event coordination, program management, operations, executive support, customer engagement, or similar roles. You will also need demonstrated ability to manage multiple concurrent projects with competing priorities, evidence of process development and improvement, strong written and verbal communication skills, and experience working cross-functionally in fast-paced environments.
Experience supporting customer engagements in defence, aerospace, or high-technology environments is preferred, as well as background in project management or event operations, experience working with executive stakeholders, familiarity with secure facilities or government customer visit protocols, and experience developing process documentation or playbooks.