Description
As an Ambassador of the Maison Cartier, you will ensure a unique client experience before, during and after a sale. You will achieve sales targets and proactively develop your client portfolio. You will also participate in daily boutique operations.
Main Accountabilities:
- Sales Achievements:
- Provide an exceptional client experience during a sale
- Master the steps of a sale (welcome, discover and understand, convince, close and develop)
- Adapt to clients' needs and motivations
- Strive to improve and surprise clients
- Handle negotiations and objections with ease
- Transmit the passion and values of the Maison
- Act as the privileged contact for clients in case of Care Service
- Meet individual and boutique targets, both quantitative and qualitative
- Client Relationship & Portfolio Development:
- Cultivate strong client relationships and develop client loyalty
- Efficiently develop the client portfolio
- Execute targeted CRM actions
- Participate in client events and act as an Ambassador of the Maison
- Daily Boutique Operations:
- Respect all group, Maison and boutique policies and procedures
- Participate in inventories
- Participate in the setup and breakdowns at opening and closing of the boutique
- Participate in the implementation of Visual Merchandising guidelines
- Assist with special projects when requested