Description
Okta is seeking a technical writer who is passionate about creating and delivering developer-centered technical content for developer.okta.com. We’re looking for a collaborative, creative team member who understands how to write clear, concise, and relevant content.
Reporting to the Manager of Technical Documentation, you will work closely with a global network of engineers, product managers, and developer success professionals to understand real-world use cases for identity and access management. You will create practical technical content that guides Okta's community of developers to adopt and deploy our solutions successfully.
If you have a passion for learning new technologies and want to help us drive the adoption and ubiquity of our products and platform, this is the place for you!
Key Responsibilities:
- Design, develop, edit, and deliver accurate and effective developer documentation for Okta products.
- Work closely with Engineering, Product Management, QA, Support, and members of the Information Development team to ensure quality and accuracy of content.
- Follow our documentation guidelines to produce high quality documentation.
- Prioritize projects when working with multiple engineering teams.
- Collaborate with developers to review API documentation.
- Analyze customer feedback before and after delivering documentation to enhance content depth, quality, and relevance.
Requirements:
- Minimum 4 years relevant experience writing documentation for Cloud or Enterprise products.
- Bachelor’s degree or certificate in Technical Writing is preferred.
- Self-starter who thrives in a fast-paced environment.
- Excellent written and verbal communication skills.
- Experience writing SDK, CLI, or developer tools documentation.
- Experience writing developer documentation and release notes.
- Experience with Markdown, Visual Studio Code, Acrolinx, and source control tools such as Git and GitHub.
- Familiarity working with Jira and Confluence.
- Collaboration skills with other writers.
And extra credit if you have experience in any of the following!
- Strong ability to understand the application of security products in the real world and produce use case-based content.
- Knowledge of Okta or similar identity and access management solutions.
- Experience with DITA, OpenAPI, and Redocly.
- Experience working in an Agile environment.
What you can look forward to as a Full-Time Okta employee!
- Amazing Benefits
- Making Social Impact
- Developing Talent and Fostering Connection + Community at Okta