Description
We are seeking a Client Services Associate to join our team in Tokyo. As a Client Services Associate, you will be responsible for supporting existing clients, ensuring smooth project execution, and providing excellent customer service.
Responsibilities:
- Respond to client requests for new project initiatives through our centralized technology
- Collaborate with various members of the production team to assess the scope of work and produce cost and timeline estimates for translation projects and requests
- Initiate all project-related work by providing detailed budget, schedule, and instructions to the project team
- Ensure that any pitfalls are addressed and resolved with the client before being submitted to the production team
- Take a proactive role in learning about clients' industry, business needs, and company culture
- Monitor and communicate project progress, ensure strict adherence to deadlines and budgets, and ultimately produce high-quality deliverables
- Serve as the central point of contact for and liaison between external client contact and internal production staff
- Set and fulfill client expectations
- Comply with all ISO regulations, processes, and procedures
- Potentially troubleshoot problem projects
- Understand and abide by individual project instructions and effectively communicate to the production team
- Investigate client complaints where applicable
- Discuss issues with clients and production staff and creatively problem-solve to alleviate issues
- Complete any other tasks that are deemed appropriate for the role as assigned by a manager/supervisor
Requirements:
- Japanese: native level, English: business level (TOEIC 880 or above)
- 1+ year of customer service experience (including part-time)
- Bachelor's degree or equivalent
- Problem-solving and analytical skills
- Excellent communication and interpersonal skills
- Time management and multitasking skills
Benefits:
- Salary: ¥4,000,000 - ¥4,800,000 per year
- Social insurance
- Transportation allowance (up to ¥30,000 per month)
- Health insurance
- Paid vacation (15 days in the first year)
- Birthday leave
- Bereavement leave
- Parenthood leave
- Sick leave
Working Hours:
- Monday to Friday, 9:00-19:00 (8 hours + 1 hour break)
- Weekend and national holidays off