Description
TransPerfect Connect (TPC) is seeking highly fluent, professional bilingual speakers (English <> Mandarin) with experience using their language skills in a professional call center-style setting.
Interpreters at TPC play a vital role in facilitating accurate and culturally appropriate communication for limited-English speakers. Whether you're supporting a patient during a medical appointment or assisting someone in accessing essential services, your bilingual fluency directly contributes to meaningful, real-world impact.
Key Responsibilities:
- Provide consecutive interpretation services between English and Mandarin across various industries (medical, legal, customer service, etc.)
- Ensure complete accuracy, clarity, and neutrality in interpretation,preserving tone, intent, and emotion
- Maintain confidentiality and impartiality at all times
- Manage call flow professionally, including respectfully intervening when clarification is needed
- Demonstrate emotional intelligence, especially in high-pressure or emotionally charged interactions
- Apply short term memory retention, active listening, and note taking techniques to manage longer exchanges
- Remain strictly within the interpreter's role without offering personal opinions or advice
- Participate in ongoing training, coaching, and feedback sessions to maintain and enhance performance
- Utilize basic computer tools (MS Office, internal platforms) to effectively manage calls and log activity
What We Offer:
- Four weeks of paid training (on-site or remote) covering interpretation techniques, note-taking, memory retention, call management, and emotional control
- Hands-on role-play simulations and coaching led by certified interpreters
- Ongoing development opportunities, including advanced training for complex call types
- A meaningful opportunity to use your language skills to empower others, support critical conversations, and make a lasting impact
- Career advancement opportunities across interpreting, QA, training, and leadership roles
Benefits:
- Comprehensive benefits package, including medical, dental, vision, 401k, paid time off, company-sponsored life insurance, short-term and long-term disability, and flexible spending account options
- Private health insurance and access to a collaborative, supportive team environment
- A proactive and accessible HR department that focuses on the staff's health and happiness
Required Qualifications:
- High school diploma or equivalent (required); college education preferred
- Fluency in English and Mandarin, with B2+ proficiency or higher
- Ability to pass a language and interpreting skills assessment
- Minimum of 6 months of call center, customer service, or interpreting experience
- Strong verbal communication, bilingual accuracy, and ethical decision making
- Proven ability to think clearly and act professionally in fast moving, emotionally complex situations
- Strong sense of professional responsibility, integrity, and time management
- Comfortable with assertive communication and session control
- Basic computer skills, including typing and MS Office navigation
- Quiet, distraction-free workspace conducive to active listening and sustained concentration
- Stable home internet connection (cable, DSL, or fiber; cellular data and hotspots not permitted)
Preferred Qualifications:
- Certification in medical, legal, or community interpreting (strong plus)
- Experience with remote work tools and communication platforms