Description
Join TransPerfect as a Client Services Associate in our São Paulo office. As the first level of support to existing clients, you will manage and coordinate the completion of all language projects.
Responsibilities:
- Respond to client requests for new project initiatives through our centralized technology
- Collaborate with various members of the production team to assess the scope of work and produce cost and timeline estimates for translation projects and requests
- Initiate all project related work by providing detailed budget, schedule and instructions to the project team and by anticipating pitfalls or potential roadblocks to successful completion
- Ensure that any pitfalls are addressed and resolved with the client before being submitted to the production team
- Take a proactive role in learning about clients' industry, business needs and company culture, educating the project team, and providing a high level of service
- Monitor and communicate project progress, ensure strict adherence to deadlines and budgets and ultimately produce high quality deliverables
- Serve as the central point of contact for and liaison between external client contact and internal production staff
- Set and fulfill client expectations
- Comply with all ISO regulations, processes and procedures
- Potentially trouble-shoot problem projects
- Understand and abide by individual project instructions and effectively communicate to the production team
- Investigate client complaints where applicable
- Discuss issues with clients and production staff and creatively problem solve to alleviate issues
- Complete all other tasks as assigned by a manager
Job requirements:
- Minimum Bachelor's degree or its equivalent
- Experience in customer service
- Excellent problem solving and analytical skills; must be able to take active measures to solve problems and commit to a high level of service
- Effective time management and ability to multi-task in a fast-paced environment
- Excellent written and verbal communication skills in English
- Ability to work well with people from a variety of different backgrounds and cultures, work independently and as part of a team
- Experience coordinating projects and assignment of resources a plus
- Strong MS Office/computer skills