Description
We are seeking a Client Services Associate to serve as the first level of support to existing clients, managing and coordinating the completion of all language projects.
Job Responsibilities:
- Respond to client requests for new project initiatives through our centralized technology
- Collaborate with various members of the production team to assess the scope of work and produce cost and timeline estimates for translation projects and requests
- Initiate all project-related work by providing detailed budget, schedule, and instructions to the project team and by anticipating pitfalls or potential roadblocks to successful completion
- Ensure that any pitfalls are addressed and resolved with the client before being submitted to the production team
- Take a proactive role in learning about clients' industry, business needs, and company culture, educating the project team, and providing a high level of service
- Monitor and communicate project progress, ensure strict adherence to deadlines and budgets, and ultimately produce high-quality deliverables
- Serve as the central point of contact for and liaison between external client contact and internal production staff
- Set and fulfill client expectations
- Comply with internal regulations, processes, and procedures in line with ISO standards
- Potentially troubleshoot problem projects
- Understand and abide by individual project instructions and effectively communicate to the production team
- Investigate client complaints where applicable
- Discuss issues with clients and production staff and creatively problem-solve to alleviate issues
Requirements:
- Excellent written and verbal English communication skills
- Minimum Bachelor's degree or equivalent
- Excellent problem-solving and analytical skills
- Substantial customer service and/or project management experience
- Strong interpersonal skills
- Effective time management
- Strong organizational skills, attention to detail, and the ability to multitask
- Working knowledge of MS Office
- Ability to prioritize and schedule tasks and work in a team environment
- Must be willing to learn new things, be open to challenges, and thrive on success
- Business degree and/or customer service experience is preferred