Description
As a Senior Client Services Executive at TransPerfect, you will be responsible for providing exceptional client service, leading by example, and helping grow and develop the team and its business.
Key responsibilities include:
- Responding to client requests for new project initiatives through the company's centralized technology
- Collaborating with the production team to assess project scope, produce cost and timeline estimates, and provide detailed budgets and schedules
- Serving as the central point of contact for external clients and internal production staff
- Monitoring and communicating project progress, ensuring adherence to deadlines and budgets, and producing high-quality deliverables
- Proactively learning about clients' industries, business needs, and company cultures to provide a high level of service
- Troubleshooting problem projects, investigating client complaints, and creatively problem-solving to alleviate issues
- Contributing to driving the team and its business forward with a process-oriented mindset
- Reporting on KPIs and participating in global client services team meetings
The ideal candidate will have:
- Excellent problem-solving and analytical skills
- Effective time management and multi-tasking abilities
- Superior written and spoken communication skills in English
- Experience in customer service
- A minimum Bachelor's degree or its equivalent
- Strong MS Office and computer skills