Senior Manager, Learning, Talent & Development

Senior Manager, Learning, Talent & Development

Role Overview and Purpose

The Senior Manager, Learning, Talent & Development is responsible for overseeing the design, implementation and governance of learning strategies and programmes that build enterprise capability and enable sustainable business growth.

This role is accountable for developing organisational capability aligned to UK & Ireland business strategy and Enterprise-wide priorities, ensuring ABM has the leadership, skills and future-ready capability required to drive performance, client satisfaction and expansion into new markets.

Key Responsibilities

• Lead the development and execution of an inclusive and accessible L&D strategy aligned to UK&I business objectives, culture, values and Enterprise-wide priorities, embedding DEI principles within leadership and capability development.
• Conduct regular organisational learning needs assessments to identify current and future skill gaps, aligning learning plans to strategic growth priorities and workforce capability planning.
• Develop and maintain enterprise capability frameworks aligned to strategic priorities, enabling structured career pathways, skills-based development pathways, and succession pipeline strength.
• Use data, insights, and learning analytics (dashboards, ROI/ROE frameworks) to drive decision-making, evaluate programme effectiveness, and inform continuous improvement.
• Design and deliver high-quality learning solutions across leadership, technical, compliance and behavioural development, ensuring scalable, innovative and engaging approaches that support organisational performance.
• Partner with operational and commercial leaders to design capability solutions that enhance service quality, client satisfaction, contract retention and overall business performance.
• Lead, develop and performance-manage the in-house L&D team, providing coaching, clear governance and prioritisation to ensure high-quality, strategically aligned delivery.
• Oversee implementation and optimisation of learning technologies (e.g., LMS), ensuring they enhance learner experience and align to the agreed L&D operating model.
• Implement recommendations from the L&D review, embedding appropriate governance, operating standards and processes to ensure consistent, effective, and enterprise-aligned delivery across the organisation.
• Embed development pathways into talent acquisition, performance management, succession planning and leadership assessment processes, ensuring alignment across the end-to-end employee lifecycle.
• Manage L&D budgets, vendor relationship, and procurement to ensure cost-effective, high-quality solutions that deliver measurable business value.
• Monitor compliance training requirements and ensure all mandatory programmes meet regulatory and contractual standards.
• Provide regular reporting to senior leadership on L&D progress, outcomes and strategic impact, acting as a trusted advisor on enterprise capability development.

Required Skills and Experience

• Relevant professional qualifications in Learning & Development (e.g., CIPD, ATD)
• Proven experience designing and delivering strategic L&D initiatives that drive measurable business outcomes.
• Strong background in leadership development, talent management integration and digital learning technologies.
• Demonstrated experience establishing governance frameworks and operating models within a Centre of Excellence structure.
• Excellent leadership, communication and stakeholder influencing skills, with credibility at senior leadership level.
• Strong project and programme management capability, able to prioritise multiple strategic initiatives simultaneously.
• Proficiency in learning management systems and digital learning tools.
• Strong analytical capability, with the ability to translate insight into commercial and organisational impact.
• Strategic thinker with the ability to align capability development to enterprise priorities and long-term workforce needs.
• Adaptable and effective in navigating a dynamic and evolving business environment.

Benefits

We're proud to offer a great range of benefits including:

• 24/7 GP: Both you and your immediate family can speak to a UK-based GP from the comfort of your own home
• Mental Health support and Life Event Counseling
• Get Fit Programme
• Financial and legal support
• Cycle to work scheme
• Access Perks at Work, our innovative employee app where you can find:

• Perks: discounts, gift cards, cashback, and exclusive offers
• Life: Search for resources and tools on topics ranging from family and life to health, money and work
• Support: Online chat or telephone service for urgent support in a crisis