Description
At Capital One, we believe your bank should be as mobile, intuitive, and human as the rest of your life. As a Branch Ambassador, you are the heartbeat of our space, embodying our culture of outstanding hospitality. You will blend friendly, attentive service with cutting-edge digital innovation.
The Guardian of Trust & Accuracy: You will execute high-volume cash transactions with 100% accuracy, maintaining a 'compliance-first' mindset to ensure all security, audit, BSA/AML, and federal regulatory standards are met.
The Digital Concierge: You will educate clients on how to leverage mobile banking, remote deposit capture, and contactless payments.
The First-Line Consultant: You will identify needs by actively listening, then pair clients with the right digital tools or banking solutions.
The Hospitality Lead: You will greet customers, ensure no one feels like just a 'number', and balance efficiency with warmth.
What You Bring
- A Hospitality Heart: A natural gift for making people feel welcome and heard.
- Tech Fluency: An early adopter of apps and digital tools, loving to teach others.
- Precision and Detail: Satisfaction in getting numbers right and following procedures.
- Adaptability: Enjoying a fluid workspace with rapid changes.
- Curiosity: Wanting to know the 'why' behind the 'how' and improving the customer journey.
Why Join Us? This role offers a comprehensive benefits package, investment in your confidence and professional growth, and an inclusive environment.
The Perks
- Day 1 coverage for Medical, Dental, Vision and Prescriptions
- Paid Time Off
- Education Assistance
- Matching 401(k) contribution up to 7.5%
- Paid Parental Leave
- Mental Health support
- Back-up Child or Elder Care
Essential Functions
- Support surrounding Branches as needed within a 50 mile radius.
- Available to work a flexible schedule, including nights, weekends.
- Attend all required training sessions.
- Lifting up to 25 pounds and moving/standing for extended periods.
- Regular and consistent attendance.
Basic Qualifications
- High School Diploma, GED, or Equivalent Certification.
- At least 1 year of Retail, Sales, or Customer Service experience.
- At least 6 months of cash handling experience.
Preferred Qualifications
- Associate’s degree.
- 2+ years of Retail or Customer-facing experience.
- Proficient in G-Suite.
- Strong written and oral communication skills.