Description
We are seeking a Lead Account Executive to oversee regional payment processor relationships across key international markets. This hands-on role requires a blend of operational payment expertise, proactive partner management, and technical document comprehension to independently drive results while leveraging cross-functional and offshore support teams.
Core Responsibilities:
- Serve as the primary point of contact for international payment processors, managing 20+ partner relationships concurrently, and prioritizing needs across diverse market scales.
- Take direct ownership of specific global regions, including Australia, Hong Kong, China, Japan, Europe, and the Netherlands, representing small to large-scale ATM processor networks.
- Deep-dive into client setups, configurations, and technical documentation to streamline integration and operational efficiency, partnering with offshore support teams to filter repetitive inquiries and resolve client pain points directly.
- Troubleshoot operational roadblocks, conduct transaction research, and assist with settlement-related inquiries using hands-on payments experience.
- Identify, manage, and escalate account-level risks or operational issues impacting regional processor performance while adhering to strict business standards.
Basic Qualifications:
- High School Diploma, GED or equivalent certification
- At least 4 years of relationship management, account management or operational experience within the payments industry
Preferred Qualifications:
- Bachelor's or Master's Degree in Business, Finance, Operations
- 5+ years of experience managing international payment processors, partner networks or financial institutions
- 5+ years of experience in payment operations, transaction research, and settlement workflows
- Experience interpreting technical processor documentation and managing multi-account portfolios across distinct geographic regions
The minimum and maximum full-time annual salaries for this role are $109,900 - $125,400. This role is also eligible to earn performance-based incentive compensation, which may include cash bonus(es) and/or long-term incentives (LTI).
Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being.