Description
WSP is seeking a Customer Service Representative to work onsite in Concord, CA. The role involves handling inbound customer inquiries, processing applications, and providing assistance throughout the application and re-enrollment process.
The expected salary is $23.00 per hour, with an additional $0.50 per hour for previous Clipper experience or validated language proficiency in Spanish, Cantonese, Mandarin, or Tagalog.
Responsibilities:
- Accept, review, and process electronic and paper applications for the Clipper START Program
- Review applicant documentation to verify identity and income eligibility
- Provide phone and email assistance throughout the application and re-enrollment process
- Use approved language services to assist customers who require support in languages other than English
- Handle customer applications, identity documents, and other personally identifiable information in accordance with applicable privacy, security, and confidentiality requirements
- Serve as the primary point of contact for customers
- Promote positive relationships with customers and coworkers
- Maintain accurate records in the designated CRM system
- Consistently meet or exceed established goals related to productivity, schedule adherence, and quality standards
Qualifications:
- Excellent phone etiquette and verbal communication skills
- Strong interpersonal skills and compassion for customer situations
- Ability to work in a team environment or independently
- Knowledge of basic computer skills and navigation within the Windows operating system
- Ability to type at a speed of 40+ words per minute
- High school diploma or general education degree (GED)
- Customer service experience a plus
- Knowledge of Salesforce is a plus
- Bilingual in Spanish, Mandarin, Cantonese, or Tagalog is a plus
Benefits:
- Medical, dental, vision, disability, and life coverage
- Retirement savings
- Paid sick leave
- Paid vacation
- Paid parental leave
- Paid time off for bereavement, voting, and naturalization proceedings