Description
We are seeking a Head of Enterprise Accounts, Australia to lead our enterprise account management team in Sydney. The successful candidate will be responsible for growing and retaining our existing customer portfolio, building on that foundation to deliver Square's next phase of enterprise growth, and leading and developing account managers.
Responsibilities:
- Own enterprise portfolio performance, setting and delivering the strategy for retention, account growth, and product adoption
- Lead and develop account managers, setting clear commercial priorities and performance expectations
- Stay directly involved in strategic deals, working alongside account managers to shape deal strategy and lead complex negotiations
- Lead strategic customer relationships, engaging executive decision-makers to understand business priorities and demonstrate the value Square delivers
- Lead enterprise commercial execution, maintaining clear accountability for growth plans, opportunity qualification, and forecast accuracy
- Apply sound commercial judgement, balancing growth, retention, pricing, and account economics
- Navigate a distributed global organisation, aligning colleagues in Australia and across global teams
- Shape Square's enterprise priorities in Australia, bringing a clear view of customer needs, competitive dynamics, and portfolio risks
Requirements:
- 12+ years of professional experience, including substantial commercial responsibility for growing and retaining complex business accounts
- 3+ years of direct people leadership experience in a commercial role
- A track record of consistently exceeding commercial objectives
- Deep commercial experience, including personally shaping complex deals and negotiating agreements
- Experience with enterprise sales processes, including qualification, stakeholder mapping, procurement, negotiation, and forecasting
- Strong stakeholder management skills, with experience aligning cross-functional teams and influencing decisions across a distributed global organisation