Description
We are seeking a Head of Enterprise Accounts, Australia to lead our enterprise account management team in Melbourne. The successful candidate will be responsible for growing and retaining our existing customer portfolio, building on that foundation to deliver Square's next phase of enterprise growth.
Responsibilities:
- Own enterprise portfolio performance. Set and deliver the strategy for retention, account growth, and product adoption.
- Lead and develop account managers. Set clear commercial priorities and performance expectations.
- Stay directly involved in strategic deals. Work alongside account managers to shape deal strategy, engage executive stakeholders, and lead complex negotiations.
- Lead strategic customer relationships. Engage executive decision-makers to understand business priorities, demonstrate the value Square delivers, and agree opportunities to deepen the relationship.
- Lead enterprise commercial execution. Lead account and opportunity reviews that sharpen strategy, test assumptions, and improve commercial decisions.
- Apply sound commercial judgement. Balance growth, retention, pricing, and account economics.
- Navigate a distributed global organisation. Align colleagues in Australia and across global teams.
- Shape Square's enterprise priorities in Australia. Bring a clear view of customer needs, competitive dynamics, and portfolio risks.
Requirements:
- 12+ years of professional experience, including substantial commercial responsibility for growing and retaining complex business accounts.
- 3+ years of direct people leadership experience in a commercial role.
- A track record of consistently exceeding commercial objectives.
- Deep commercial experience, including personally shaping complex deals, negotiating agreements, evaluating trade-offs, and building business cases.
- Experience with enterprise sales processes, including qualification, stakeholder mapping, procurement, negotiation, and forecasting.
- Strong stakeholder management skills, with experience aligning cross-functional teams, navigating competing priorities, and influencing decisions across a distributed global organisation.
- Credibility with executive decision-makers and the ability to build alignment across commercial, operational, and technical stakeholders.
Benefits:
- Remote work
- Medical insurance
- Flexible time off
- Retirement savings plans
- Modern family planning