Description
We're looking for a Customer Success Manager to join our team in London. As a Customer Success Manager, you will work with thousands of exciting customers from various industries to help them realize the full value of their Intercom investment. You'll engage customers to unlock early and sustained outcomes by delivering methodologies that drive product adoption, solution expansion, and long-term growth.
Your responsibilities will include developing a trusted advisor relationship with customers at the C-suite and executive level, guiding the customer and Intercom account teams to develop customer Success Plans, and being an expert and advisor on Intercom products and solutions. You'll also engage with customers to unlock early and sustained product adoption and success with Intercom Solutions, develop and execute adoption strategies targeting high-value accounts for our AI products, and reduce churn and contraction through early risk identification, intervention, escalation, and mitigation in partnership with your account team.
To be successful in this role, you'll need 5+ years of relevant work experience in a customer-facing customer success, account management, or strategic consulting organization. You should have experience with SaaS business models and the ability to support strategic and complex enterprise customer needs resulting in Value Realization across global teams. You'll also need to be able to understand and communicate complex problems clearly and concisely to different audiences, be self-motivating and entrepreneurial, and have experience building lasting relationships with customers and colleagues.
In addition to your technical skills and experience, you'll need to be fluent in French and have excellent communication and interpersonal skills. You'll also need to be able to work in a fast-paced environment and prioritize multiple tasks and projects simultaneously.
If you're a motivated and results-driven individual who is passionate about customer success and wants to join a dynamic and innovative company, we encourage you to apply for this exciting opportunity.