Sales Support Administrator - Raw Materials

Job Purpose

As a Sales Support Administrator, you will provide competent support for the assigned buyer/account representative activity. This includes providing customer service to assigned accounts in the purchase of steel-related raw materials, invoicing customers for products sold, and determining the gross profit impact of sales.

Key Accountabilities

• Support Sales Account Representative activities, assisting with expediting, customer supply issues, and project support
• Support customer orders and expedite requests. Update customer requirements, input orders into the Material Requirements Planning (MRP) system, and generate weekly expedites
• Create monthly sales and purchase orders to allow for accurate and timely invoicing. Provide explanations for profit margins that are abnormal, and back up all invoices with written detail
• Process material claims promptly, processing claims and rejections, ensuring a timely follow-up by mill tech reps
• Control and maintain inventory through effective communication of inventory, transformation, and cost issues. Work with the counterpart in the Inventory Management Team to resolve any outstanding issues
• Enhance the efficiency of daily operating procedures by analyzing current procedures for gaps and deficiencies
• Maintain filing system by keeping invoices filed and archived according to department procedures

Qualifications, Experience, and Skills

• Bachelor's degree or equivalent work experience
• 3 years of experience with financial analysis
• Customer Service-related experience
• Knowledge of Microsoft Office Suite
• Oral and written communication skills
• Basic knowledge of cost accounting

Total Rewards

• Competitive Base Salary
• Paid Overtime
• Regional Bonus (when applicable)
• Industry-leading Benefit Plans (Medical, Dental, Vision, Rx)
• Paid time off, including vacation, holidays, shutdown
• Company Paid Short-Term and Long-Term Disability
• 401K Plan with company match + additional contribution
• Relocation assistance (if eligible)

Career Growth

• Advancement Opportunities
• Career Mobility
• Education Reimbursement for Continued Learning
• Training and Development programs

Additional Offerings

• Tuition Assistance & Student Loan Repayment
• Lifestyle Account
• Childcare Reimbursement Account
• Elder Care Support
• Wellbeing Program
• Community Service and Engagement Programs
• Product Programs