Description
We're shaping the future of communications at Twilio, delivering innovative solutions to hundreds of thousands of businesses and empowering millions of developers worldwide to craft personalized customer experiences. Our dedication to remote-first work and strong culture of connection and global inclusion means that no matter your location, you're part of a vibrant team with diverse experiences making a global impact each day.
This position is needed to expand the cross-channel conversations team in Twilio. The team is working on building the next-generation omni-channel platform and data layer that bridges all Twilio channels, including Voice, Messaging, and Email, to empower businesses to engage with millions of customers at scale with highly personalized, data-driven interactions.
As a Software Engineer (L3), you'll collaborate with other team members, including our Product team, to help influence, own, and improve our product offering. You'll design, build, and maintain massively scalable, highly reliable, and resilient Java and Go services hosted in AWS cloud working in a fast-growing and engineering-focused company.
Responsibilities:
- Collaborate with other team members, including our Product team, to help influence, own, and improve our product offering
- Design, build, and maintain massively scalable, highly reliable, and resilient Java and Go services hosted in AWS cloud working in a fast-growing and engineering-focused company
- Design customer-focused and scalable software in a distributed system
- Work with other engineering teams and with members of the product organization to distill internal and customer needs into requirements and tech specs
- Build features without having all the answers; adopt new technologies and strategies where applicable
- Cultivate a culture of ownership and growth by mentoring engineers and sharing technical expertise
- Prevent, troubleshoot, and investigate production incidents by developing automated remediation processes
- Participate in Agile ceremonies for software development and contribute to the testing of our code and the delivery of what we create to production
- Use AI coding assistants like Claude and Codex to streamline and automate your development process
Qualifications:
- 5+ years experience in designing, building, and operating high-scale, mission-critical cloud-based production systems
- Extensive experience with RESTful API design and development
- Bachelor's degree in Computer Science or related industry experience
- Familiarity with Java or Go, and applying best practice coding standards and writing high-quality code
- Excellent written and verbal communication skills
- Experience with AWS, GCP, or other public cloud providers
- Good understanding and hands-on experience working with SQL and NoSQL databases
Desired:
- Prior experience building large-scale, high-throughput datastores on DynamoDB
- Experience building and deploying multi-regional systems
- Experience with container technology - Docker/Kubernetes
What We Offer:
Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.
Compensation:
The estimated pay ranges for this role are as follows:
- Based in Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, Vermont, or Washington D.C.: $138,300-$173,000
- Based in New York, New Jersey, Washington State, or California (outside of the San Francisco Bay area): $146,200-$183,600
- Based in the San Francisco Bay area, California: $163,100-$203,900
This role may be eligible to participate in Twilio's equity plan and corporate bonus plan. All roles are generally eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave.
The successful candidate's starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location.