Assistant General Manager, Food and Beverage

About the Role The Assistant General Manager will be rooted in intention, fueled by creativity, and centered around community. They will work side-by-side with our culinary leaders to craft guest experiences that are both nourishing and memorable, with a focus on wellness, sustainability, and innovation.

Responsibilities:

• As a key leader, you will partner with the General Manager to guide daily operations, fostering a culture of excellence, care, well-being, and community in every guest and team interaction
• Lead and develop both FOH and BOH teams, nurturing a culture of accountability, creativity, and shared purpose aligned with Flow's values
• Support recruitment, scheduling, and continuous education to build a purpose-driven, guest-focused team
• Oversee food and beverage programs, curating offerings that prioritize wellness, creativity, and sustainability, while maintaining consistency and integrity
• Work cross-functionally to optimize service flow, elevate team synergy, and enrich the overall neighbor and guest journey
• Address guest feedback and inquiries with grace, ensuring service recovery reflects Flow's ethos of care and community
• Maintain mindful inventory practices, manage ordering, and oversee cost management aligned with our values of sustainability and stewardship
• Ensure health, safety, and wellness standards are upheld, reflecting our commitment to integrity and responsibility
• Support the execution of events, promotions, and initiatives that align with Flow's mission of oneness, contributing to community engagement and brand growth
• Assist in budgeting, forecasting, and financial tracking with a focus on aligning fiscal responsibility with purpose-driven hospitality
• Identify opportunities for cost control and savings, implementing initiatives to reduce waste, optimize labor efficiency, and improve resource utilization while upholding the highest standards of quality and care
• Collaborate with the GM to develop and monitor financial strategies that drive profitability through thoughtful cost reduction and operational efficiencies

Ideal Background:

• Experience: 2-4 years in food & beverage management or hospitality operations. You've led teams, optimized operations, and built strong customer relationships.
• Financial Know-How: You're comfortable with P&L statements, budgeting, forecasting, and cost controls, always finding the balance between profitability and our core values.
• Customer-Centered: You care deeply about delivering an exceptional guest experience and have the skills to inspire your team to do the same.
• Creative Problem-Solving: You thrive in a fast-paced environment and can navigate challenges with creativity and grace.
• Community-Focused: You naturally build relationships, engage with the local scene, and understand the power of neighborhood connections.
• Physical Requirements: You'll be on your feet, managing inventory, lifting boxes, and staying engaged throughout the day. Flexibility is key.

Benefits:

• Comprehensive benefits package (Medical / Dental / Vision / Disability / Life)
• Paid time off and 13 paid holidays
• 401(k) retirement plan
• Healthcare and Dependent Care Flexible Spending Accounts (FSAs)
• Access to HSA-compatible plans
• Pre-tax commuter benefits
• Employee Assistance Program (EAP), free therapy through SpringHealth, acupuncture, and other wellness offerings