Description
We’re Workday, a Fortune 500 company and a leading AI platform for managing people, money, and agents. We're shaping the future of work so teams can reach their potential and focus on what matters most.
About the Team Workday's Managing Partner practice focuses on stewarding subscribers of our Workday Success Plan offering in North America. We seek to serve our customers with relevant industry stories, practical ways to realize value from Workday's technology, and crafting peer networks for learning.
About the Role As a Managing Partner within the Industry Capabilities group, you are responsible for the overall success of an assigned group of deploying and production customers. The role orchestrates the development and maintenance of executive relationships, takes accountability for the successful deployment of the Workday solution, positions additional value into a customer portfolio, ensures customers consume the components of their Success Plan, and encourages an effective reference motion. These outcomes are accomplished in collaboration with internal sales, consulting, and product teams.
Responsibilities
- Collaborate with Account Executives and Service Executives to help position and sell or upsell Workday product, deployment, and post-production services, into your customer base and ensure they’re getting maximum value from the product.
- Have overall responsibility for the successful deployment of the Workday solution, driving adoption, guiding customers in the implementation of new features and products and selling additional services to support their strategy.
- Participate in sales cycles to help support implementation-related activities for prospects that will become part of their portfolio.
- Drive customer self-sufficiency by ensuring customers understand how to engage with the Workday services organization.
- Partner with workmates to position additional value available through in-subscription adoption, additional subscription products, or activation of offerings from our platform ecosystem.
- Participate in partner selection for non-Workday primed engagements.
- Guide large, partner-led accounts with global complexity such as M&A and divestitures.
- Create the strategic plan across the customer architecture serving on and actively participate in customer steering committee meetings and nurturing executive relationships.
- Provide direction and support to Workday and service partner project teams especially as it relates to scope, budget, timeline, and critical deployment issues, may act as the point of contact to facilitate and resolve escalated customer and/or project issues.
- Engage other service resources as necessary to support account planning and feature adoption strategies.
- Leverage customer relationships as needed for prospect references.
Requirements
- 10+ years’ experience deploying large, sophisticated Cloud SaaS ERP (HCM & Fins) solutions at a project and program manager level within the Financial Services or Insurance or Healthcare sectors.
- 2+ years direct experience with a cloud-native HR or Finance software (such as Workday, SuccessFactors, NetSuite, or a similar product) as an implementation leader, business function owner, hands-on configuration resource, or workmate.
- 8+ years of developing and maintaining C-level relationships resulting in successful partnerships and strategic alignment.
Benefits
- Annualized base salary ranges: $176,200 USD - $264,400 USD for the primary location.
- Workday Bonus Plan or a role-specific commission/bonus, as well as annual refresh stock grants.
- Comprehensive benefits package.
- Flexible work arrangements, with at least 50% of time spent in the office or in the field.
Travel Requirements
- Ability to travel 30%.